FAQ

1. Are your personal care products safe and authentic?

All our products are 100% authentic, sourced from official regular suppliers. All items comply with international hygiene and safety standards, with mild and safe ingredients, suitable for daily personal care use.

2. How long will I receive my order?

Orders will be processed within 1–3 working days. Standard shipping takes 7–15 working days for domestic delivery and 10–25 working days for international delivery. The specific delivery time is subject to logistics transit.

3. Can I return opened personal care products?

For public health and hygiene safety, opened and used personal care products do not support unconditional returns. If the product has quality problems after opening, you can provide valid proof to apply for after-sales processing.

4. How can I track my order logistics?

After the order is shipped, we will send a tracking number via email. You can query the real-time logistics status through the official courier website.

5. What should I do if I receive damaged or wrong products?

Please take photos or videos of the damaged/wrong products and contact our customer service within 48 hours after receiving the goods. We will verify and provide reshipment or refund service for free.

6. Is free shipping available?

Yes, we provide free standard shipping service for orders that reach the specified amount threshold. The specific free shipping standard is subject to the real-time display on the checkout page.