Return & Refund Policy

We adhere to customer-oriented service principles for all personal care products. Please read the following return and refund terms carefully.

1. Return Eligibility

Customers can apply for returns within 30 days of receiving the products. Eligible items must be unused, unopened, with original packaging intact, no scratches, damage or contamination. For hygiene and safety reasons, opened, used or damaged personal care products due to personal reasons are not eligible for return.

2. Valid Return Scenarios

  • Received wrong products or missing items
  • Products with factory defects, quality problems or packaging damage upon arrival
  • Products damaged during transportation

3. Refund Process

Please contact our customer service team to submit a return application and provide relevant photos or videos as proof. We will review your application within 1–2 business days. Once approved, you will receive return instructions. After we receive and inspect the returned items, refunds will be processed within 3–7 business days to your original payment account.

4. Shipping Fee Responsibility

Returns caused by our product quality error, wrong delivery or defective goods will be covered by our store for return shipping fees. Returns due to customer personal preference require customers to bear return shipping fees.

5. Partial Refund & Special Instructions

Bundle sets need to be returned in full; partial return of set products is not supported. We reserve the right to refuse unreasonable return applications that violate hygiene and product safety regulations.