Shipping Policy

This Shipping Policy applies to all orders placed on our personal care products store. By placing an order, you agree to the shipping terms stated below.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends, public holidays or outside working hours will be processed on the next business day. We conduct strict quality checks for all personal care items before packaging to ensure product integrity.

2. Shipping Time & Delivery

Standard shipping takes 7–15 business days for domestic deliveries and 10–25 business days for international deliveries. Delivery time is an estimated timeframe and may be affected by weather conditions, customs clearance, courier delays or peak shopping seasons.

3. Shipping Fees

Shipping fees are calculated based on the order weight, product volume and delivery destination. Free standard shipping is available for orders over a specified threshold displayed on our checkout page. Additional surcharges may apply for remote areas.

4. Order Tracking

Once your order is shipped, we will send a tracking number and shipping confirmation email to your registered email address. You can track your package status in real time via the official courier website.

5. Undeliverable & Lost Packages

Please ensure you provide accurate and complete delivery information. We are not responsible for failed delivery caused by incorrect customer addresses. For confirmed lost packages during transit, we offer free reshipment or full refund based on official courier verification.

6. Product Safety Shipping Note

All our personal care products are packaged with sealed protective packaging to avoid leakage, damage or contamination during transportation, ensuring you receive safe and intact products.